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Refund and Return Policy for www.suburbanhomeoutfitters.com

At suburbanhomeoutfitters.com you can return an item for a refund within 30 days of delivery. Please contact suburban home outfitters at customerservice@suburbanhomeoutfitters.com or call 207-219-8894 to begin the return process.

 For most products, we offer two methods of returns:

  1.  You can receive a full refund in the form of store credit. With this option, returns are completely free—meaning we’ll cover the cost of return shipping.
  2.  You can also receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us. Return credits are issued once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Cards/ Gift Certificates
  • Personalized/ Customized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

What If My Order Arrives Damaged?

We package all our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

  • •   When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
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  • •  If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, we will pick up the original package and we will send you a full replacement.
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  • •  If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
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  • •  If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
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  • •  If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
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We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions please call contact suburban home outfitters at customerservice@suburbanhomeoutfitters.com or call 207-219-8894.

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